Returns & Exchanges
At Sleep Village UK, we want you to rest easy knowing that if your new bedding or mattress isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange. Please ensure items are in their original packaging and unused condition to qualify for a return.
Initiate Your Request
Contact our dedicated support team via email with your order number and the reason for your return to receive a Return Authorization code.
Pack Your Items
Carefully repackage your items in their original boxes, ensuring all components and protective materials are included to prevent damage during transit.
Schedule a Collection
Once your request is approved, we will arrange for our specialist courier service to collect larger items like mattresses or bed frames directly from your doorstep.
Receive Your Refund
After our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing